Neptune Play Sports Betting Review (2024)

There’ꦺs no denying Neptune Play’s legitim🍎acy. The bookmaker holds a licence from the UK Gambling Commission and is one of several bookies that form part of the AG Communications empire.

Trustpilot reviews may not be glowing, but issues surrounding the bookmaker do not focus on its security. Neptune Play uses revered 256-bit SSL encryption technology to protect its users’ data and transactions. Here’s a trick we use 💫to verify the bookie’s security certificates. Hit the “View Site Information” button on the search bar and then go to the “Connection Is Secure” tab. There, you’ll see whether the certificate is valid or not, and if you click on that tab, you’ll see the SHA-256 and other encryption algorithms.

Neptune Play’s emphasis on responsible gambling manifests via a dedicated page. This section provides visitors with a 12-que🌠stion self-assessment test and ꧙information on a variety of topics, including the protection of minors, preventing compulsive gambling, and seeking further help.

In a bid to mitigate problem gambling, the bookmaker has se♎veral account limits available that users 🌼can install at any time. You can set deposit limits and reality checks and impose time-outs and self-exclusions to help you stay in control.

We were able to create a Neptune Play account without any fuss. The process is simple and requires just a couple of steps. The bookie asks for the basic information yoওu’ll always have readily available, and once your account is created, Neptune Play will verify it automatically. At least, that was our experience with it. As a result, we could get straight into depositing funds and placing bets.

Here’s a step-by-step guide for creating a🎉 Nꦍeptune Play account:

Click ‘Join’

You’ll begin the process by accessing the blue ‘Join’ button located in the top right-hand corner of the homepage.

Enter your account details

The bookie will first ask you to enter your desired email address before asking you to create a username and password.

Enter personal information

You must list your address, date of birth, and phone number before clicking the T&Cs box.

Make your first deposit

By clicking ‘SUBMIT,’ you’ll conclude the process, and Neptune Play will encourage you to make your first deposit immediately.

Neptune Play’s sports welcome offer is a Bet £10 Get £10 promotion, but with a twist. In additio🌌n to the £10 free beet, the bookie chips 10 free spins on Play’n GO’s Book of Dead slot.

You don’t need to opt into the promotion to grab hol📖d of the freebies. Make a first deposit of at least £10 and place a qualifying sports bet boasting odds of minimum evens, and you’ll automatically unlock the bonus.

♔ Unlike most bookies, like Betfred and its bet £10 get £50 deal, which restricts bonus eligibility to debit card deposits, Neptune Play allows you to claim free bets and spins when depositing via a bank transfer, Trustly, debit card, or MuchBetter, providing unmatched flexibility to players in that regard.

🌊 On the other hand, your qualifying bet must settle within 14 days of opening your Neptune Play account, and you must use your bonus 🍒on a sports bet of 4/5 minimum odds, which still lets you bet on the favourites.

Opinion – More free bets would have been welcome

James Cormack: “I found Neptune Play’s sports welcome offer underwhelming. The 100% bonus shouldn’t be scoffed at, but it doesn’t compare to the new customer offers of industry leaders like BetVictor and Coral, who attract new customers via huge 300% and 400% sports bonuses. The offer is tame, and the addition of 10 free spins on a casino game ⛄will not entice those who are looking to use Neptune Play primarily as a sportsbook. To its credit, the offer is easy to claim, and you can use many payment methods to activate it. There’s also the vast collectio๊n of sports markets that are open to you when using your free bet, so th”

Welcome Offer Key Terms and Conditions

‘18+. New customers only. Terms and Conditions Apply. Min. Deposit £10 and Min. Bet £10 on o🎐dds at least or greater than 1/1. ꦓDeposits via PayPal, NETELLER, Paysafe, Skrill or Skrill 1-Tap will not be eligible for any bonus bet offer. Bonus Bet and bonus spins awarded within 24 hours of qualifying bet settlement. Offer valid for 14 days.’

Neptune Play offers a range sportsbook payment options, with seven deposit and six withdrawal methods available. You can deposit f🐈unds with this bookmaker using a debit card (VISA, Mastercard), bank transfer, PayPal, Paysafe, Trustly, Skrill, and MuchBetter.

The minimum deposit for all met🔜hods is £10, while the maximum is capped at just £2,000. This limit may be irrelevant for the average be♚ttor, but high rollers looking to deposit and bet large sums may find it quite restrictive. Deposits are processed instantly with no additional fees.

The same methods are availabl🍒e for withdrawals, except for Paysafe. Minimum withdrawals are set at £10, with a maximum of £7,000. Once again, there are no fees, and you can expect to receive the winnings in your bank account within 48 hours of your withdrawal request across all available options.

How to Deposit Funds to Neptune Play

 Once you’vꦕe signed up with Neptun🍒e Play, here’s how you make the first deposit.

Click ‘Deposit’

The blue icon is located in the top-right corner of the homepage. Clicking the icon will initiate the process.

Choose your payment option

A list of Neptune Play’s seven available depositing options will appear. Click on the payment method of your choice.

Fill out your banking details

If using a debit card, you’ll be asked to enter the name on the card, card number, and security code before confirming the deposit amount.

Finish the depositing process

By clicking the green ‘DEPOSIT’ icon, you’ll conclude the process and should immediately receive a deposit receipt.

How to Place a Bet

With your account funded, you can start placing bets with Neptune Play. Here’s ♈how you do it:

Browse the sportsbook

Neptune Play boasts an extensive coverage, so look through the A-Z menu to find the sport you wish to punt on and all available bets.

Click the odds

Once you’ve found the sport and the bet you want to place, hover over and click the odds of the desired bet.

Set a stake

Once you click on the odds, your betslip will appear in the bottom-right corner. Enter your stake and confirm it before clicking ‘PLACE BETS’.

Confirmation

A green notification banner at the top of the homepage will confirm that your bet has been placed successfully.

Withdrawing Winnings from Neptune Play

If ther🍌e are funds in your account which you want to withdraw, here’s how you transfer the winnings from Ne🌜ptune Play to a bank account:

Click the account avatar

This brings up a drop-down menu including a ‘Cashout’ tab. Accessing sets the withdrawal process in motion.

Confirm the cashout amount

Neptune Play automatically saves your preferred payment method from your deposit, so you merely need to confirm the amount before clicking ‘REQUEST CASHOUT’.

Wait for the funds to arrive

Once the bookmaker confirms your withdrawal request, your funds will typically arrive within a few hours to 48 hours on average.

There are currently no sportsbook p🐽romotions available for existing Neptune Play customers. The bookmaker's only sports offer is the aforementioned new customer offer.

Neptune Play’s focus on its casino vertical means its sports product plays a secondar💃y role, so the absence of sports promotions is not much of a surprise. Therefore, we can only assume the retention rate is taking a big hit as a result.

Opinion – Neptune Play will find it hard to attract punters

James Cormack: “The bookmaker’s missing a trick by not offering sports promotions for existing customers. Given the relative weakness of their welcome offer, they will find it tough to retain, let alone🦂 attract punters. I don’t think Neptune Play requires a lita😼ny of sports offers, but even a simple acca boost or best odds guaranteed promotion would help their cause greatly.”

Neptune Play VIP

Neptune Play does not offer any sort of VIP programme for i💜ts users.

Neptune Play Loyalty Programme

There are daily casino offers to enjoy, but Neptune Play does not currently offer a loyalty programme. The bookmaker confirmed to us that it once offered loyalty rewards to its users, but this꧑ scheme ended in 2022.

Sports

 Neptune Play’s sportsbook packs a mean punch when it comes to coverage. There are 36 sports on offer, ranging from 🅠popular football and horse racing events to more niche sports like winter sports and floorball, which you’ll struggle to find among premier bookmakers.

The size of the bookie൲’s sportsbook is a bit of a surprise given the lack of pr🍌omotions, although Neptune Play typically does offer several daily boosted odds – you can find them on the homepage on the day of the event.

Moreover, there are football ‘match specials’ to tuck into. These are presented pre-match and are unique betting options for football punters, with Europe’s top five leagues as the focus. Neptune Play will also offer top odds on m💟arkets such as ‘Player X to score before minute X’ or ‘Player Y to have a goal assisted by Player Z’, but more on that in the next heading.

For all pre-match bets, Neptune Play has an 8p minimum😼 stake, which is two times lower than what Betway requires. The maximum stake depends on the bet.

Odds and Markets

Our primary focus when assessing Neptune Play’s odds and markets was the English Premier League. In terms of their pre-match offering, we found some variation, but there𒆙 were꧟ almost always 150-200 markets available pre-match for all Premier League games.

These markets and sub-markets were fairly standard and what you’d expect: goals, player, half, corners, cards/fouls, shots, specials, and early payout options — a꧃ll are there. Solid coverage across the board.

However, strong cover🐠age would mean little if their odds were sub-par. To measure the quality of Neptune Play’s margins, we focused on calculating the overround.

The overround calculates the total percentage probability of all outcomes in a match. While this figure should ideally equal 100%, it doesn’t account for the bookmaker’s profit margin. For this reason, it is widely accepted that any figure below 110% is considered to indicate fair odds.

We randomly picked three games from the Champions League, EFL Championship, and Premier League, which returned margins of 106.86%, 106.24% and 106.54%, respectively. From these results, we can project Neptune Play’s margins to be fair and consistent, which could see them compete against the likes of bet365 at the top of the best UK betting odds table.

Additionally, you can choose how the odds will be displayed. The bookie offers decimal𝕴s, fractions or American-style odds for extra customisatiꦅon.

On the outrights front, Neptune Play supplies a pretty extensive offering. Focussing again on football, the bookmaker provides futures markets ♔ extending deep into the English football pyramid. Even the semi-professional Southern Football League is represented. Across Europe’s top five leagues, you can bet on winners and relegation markets, as well as teams to finish the season in the top three or four.

Esports

11 esports are listed on Neptune Play’s A-Z menu, including League of Legends, Starcraft, Valorant, Rainbox Six, and Dota 2. These are hugely popular esports games with events playeღd worldwide, many of which are covered by the bookmaker.

Now, compared to Betway and other bookies that are big on esports, Neptune Play’s offering is limited. Neptune Play will cover match result and map markets bets, but l🍒ittle else. On a brighter note, live streams are available for certain esports events, and you don’t even have to place a bet on the actual event to access its stream.

Other Specials

Ther✤e’s plenty to get stuck into here. Political markets are limited t𒁃o who you think will be the Labour party's next leader, but there’s a mighty offering on the entertainment front. Neptune Play offers markets on the Oscars, Grammys, and several reality TV shows.

Cash Out & Bet Builder

With Neptune Play’s Cash Out feature, you can take full control of your bets. The feature is available for variouꦦs singles and multiple bets, although partial cash out is off 🐈the limits.

The bookmaker’s Bet Builder feature works on popular football events, such as American football, cricket, and basketball. Generally, you can add only the 🌳most prominent pre-match football markets, such as goals, cards, corners, etc., to your bet builder. The only issue we had with the feature is that it’s buried de🦋ep beneath the betslip, and with the website's dark theme, it can be difficult to pinpoint it straight away.

At the t🐼ime of writing, ten sports, including esports, boasted live events on Neptune Play. The coverage is far from the best around, although it’s worth noting that the game we assessed above was not exactly a popular betting option.

For the football match shown above, Neptune Play offered the most basic statistics. There was no match tracker, no live commentary, no head-to-h🦄ead recor🌞ds to help us find value.

The marไkets offered were sufficient enough, with goals, half, and the more popular options (including match result, both teams 🌳to score, etc.)

Neptune Play’s live features and market limitations translate to other sports, too. Besides live streaming for esports, the bookie has nothing to💖 show for.

Neptune Play ཧrelies heavily on its robust FAQs section for customer support. This page is divided into ten categories, including bonuses and promotion🉐s. There are multiple FAQs within each, so you’ll likely find the solution there.

Howeve🍒r, there will be times when you need to contact the bookmaker. The only channels of communication are live chat and email. Unfortunately, we tried multiple times to connect to a staff member via the live chat function, but we never received a 🐭response, even after confirming our identity.

There was more luck on the email front, although we had to wait hours for a response. We asked about any potential VIP or loyalty programme offered by the bookm☂aker, to which they replied that they got rid of the programme back in 2022. Their response was delayed, but at least it was comprehensive and told us what we needed to know.

There is a classic feel to Neptune Play’s website, although the prominence of grey does add a sense of dull monotony. The steaks of blue offer some respite from the rather bleak grey, but iꩲt’s not a design that grabs your attention.

Neptune Play’s website structure is coherent and easy to navigate. There are plenty of tabs, which may cause some confusion, but the layout ꦚis otherwise clear and user-friendly. Live and upcoming pre-match markets dominate the centre of the homepa🤪ge, with each event nearly segregated, while boosted odds markets and the bookie’s A-Z sportsbook menu manifest down the left-hand side.

Upcoming horse racing and greyhound markets consume the right-hand side, and this is also where your betslip will appear when attempting to place a bet. Important links are presented at the bottom of the page and are ❀also 𒆙easy to find.

It’s not the most efficient site, and there were a few technical faults. For example, there were times when nothing led after clicking the ‘Sport’ product tab, bu♛t we can attribute it to a temporary glitch.

Neptune Play is compatible with any mobile browser. The mobile version is structurally different from its we𝓰bsite and has improved technical performance. The p𝓰ages load faster, and the hamburger menu on the left is a boon to navigation despite the smaller screen.

Prominent live and upcoming markets p🐼ervade the centre, with an ad slider running across the top to display the latest offers. There’s no reduction in content compared to the desktop version of the site, with everything you’d find on the website making its way over to mobile.

Mobile App

Neptune Play does not currently have a n🅘ativ𝄹e mobile app that can be downloaded on iOS and Android via the App Store and Google Play.

Neptune Play undoubtedly has room for improvement on the sports betting front. While their pre-match coverage was excellent and their live offering decent, the absence of sports promotions is a huge downside. The bookmaker will not entice new punters, given the lack of offers. Right now, Neptune Play boasts a sound casino and a mediocre sportsꩲ product on the side. The addition of sports bonuses (and mobile app) would greatly b🔜enefit this online bookmaker.

Responsible Gambling Disclaimer

If you do decide to start betting with Neptune Play, please ensure you gamble responsibly. At any point, if you feel your gambling is spiralling out of control or heading in that direction, never hesitate to reach out for help. is one of many resources you can access for support෴.